Zoomcar revises its policy on Vehicle Damage Fee
Many of you like me who are avid fans of short vacations and prefers self drive cars instead of using personal vehicles. Not only they offer a cheap solutions but also outsources all tensions related to travelling, all you have to do is get your tank fuelled and drive safe.
Today, I have received an email from Zoomcar which has revised its policy on vehicle damage fee, I would say I am with them as the quality of vehicles is also as important as getting the bookings.
My first time experience with them was very good, we booked a brand new A class and damaged the whole vehicle from back, tail light was gone, one tyre was bursted and many more to add.
Second time we booked a CLA this time the quality of vehicle was not as good as the first one this time also car met with an small accident in both the cases we got away with a fee of 5000. Somewhere I felt bad that a vehicle which costs lakhs of rupees and users do not care while driving them. All we felt was that we have to give a maximum of 5000.
By making changes will encourage the people who are booking the vehicle to drive the car more responsibly. Here is the excerpt of the mail.
Important Policy Change: Revision in Vehicle Damage Fee
Dear Zoomer,Since
Zoomcar’s inception, the customer experience has always remained our absolute highest priority. One fundamental part of delivering a consistent experience is the ability to deliver a car in the absolute best shape possible to every single customer.
With the huge uptick in demand for self-drive, we’ve witnessed that the time between customer bookings is becoming shorter and shorter. As you might already know, we inherently keep a buffer between bookings to ensure the car is in optimal condition when it’s handed over to the next customer. Unfortunately, in recent months we’ve seen a considerable spike in our accident rates, thereby impacting our ability to consistently serve the next booking in all cases. This is the most painful development possible because when we accept a booking we’re making a firm commitment to always deliver a remarkable self-drive experience. Either handing over a car late to a customer or even canceling a booking in certain rare instances is the most painful experience imaginable from our perspective.
To help mitigate this inherent customer experience challenge, Zoomcar has revised it’s maximum vehicle damage fee charges, effective immediately. From today, our maximum vehicle damage fee is now Rs 10,000. Please note that the security deposit will remain Rs 5,000 and our baseline tariffs will remain unchanged so self-drive certainly remains as accessible as ever. Our super powerful, comprehensive insurance policy and 24×7 roadside assistance remain fully intact, thereby giving you the full peace of mind when you’re out Zooming.
We’re confident that this policy revision will help strengthen the self-drive community even further in the weeks and months ahead. You can check out the revised policy details here
Keep Zoomin
Team Zoomcar
